As noted above I Purchased 19' LCD 1080i Samsung TV w / Geek Squad/Extended Warranty of 4 YRS. TV started showing signs of not being able to show picture thru the Component Video Cables input... And was tested on both a Sony Playstation 3 and Comcast HDTV receiver/converter box. Took unit in and it took them a good month (30 days) to finally tell me that my TV was unserviceable and that since I have the extended warranty to go back and get a NEW TV. Upon doing so I found out that all of the new TV's in that category were 720i... Now why would I have bought a PS3 to get low grade Digital TV signal/reception... So I nicely asked for my money back and that I would go ANYWHERE else any get a new TV. They then informed me that that was imposable and that all they could do is issue a store credit.
So to make a long story short... I could have got a low end 720i TV or a store credit. When anyone from customer service reads this from best buy... Understand this just because you the only game in town now that Circuit City is gone... Doesn't make you the only place to buy merchandise. So I don't care if your the lowest price it town... Will do price matching, etc. You have just lost a customer... For LIFE. Remember in the business world of retail that the CUSTOMER is ALWAYS RIGHT... If you chose not to agree with the oldest rule in the book then I wish you a good and long suffering just like your former competitor Circuit City at the hands of Wal-Mart and Target and the like.
At least they don't bitch and whine when their losing $ they try and make things RIGHT the FIRST TIME! Because once again loyal customeris a customer for LIFE!
You can think long term. With refunding me a lousy $420.00 and you can look at that customer will be back again because we performed OUTSTANDING customer service.
You however chose to think short termand shot term gains equal lousy results.
AnywayBEST OF LUCK! Cause your going to need it!
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