Two years ago we purchased a 38" RCA HDTV with direct tv build in and extended warranty with a total price of about $2500. The TV went out one day and had to go in the shop. Well it was there for about 3 months, before they finally accepted that the TV could not be fixed.
The TV was sent back to the Circuit City store in Chesapeake and we were told to come in to pick out another. Well they don't make a 38" RCA model any more like we had. They started out giving us a choice of 2 TV's then the sales manager that we were working with went to talk to the manager and when he can back he told us that we would have to take a 34" Pansonic HDTV for about $1,400. We then asked what about the HD direct TV receiver since this one didn't have one built in. At first he tried to tell us that we could get a direct tv receiver, but our tv didn't have HD receiver and we then stressed that the tv was a HDTV and why would they put a regular receiver in the an HDTV and he then included a HD direct TV receiver. Total came to about $1,700. Then we had to pay about $50 additional after they did pro-rate the warranty.
There reason for the cheaper TV was technology had changed. The warranty said we were to get equal or better. We now have a TV that is smaller then the one we had and have to have 2 pieces of equipment instead of 1. Also, now the TV that we have is smaller for the cabinet that was purchased for the larger tv plus we are out about $800.
We have contacted Circuit City Corporate office and they never even replied.
Buyer beware when dealing with Circuit City and be even more aware of purchasing there extended warranty as it is not as good as they try to make it out to be.
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