I purchased for my child an ENV2 mobile phone this past year. After precisely 12 months and 4 times the telephone turn off entirely. I approached Verizon customer support and that I was informed that I had been likely to get a alternative, but I'd to pay for 50 bucks. At the moment I've plenty of problem about that telephone since I'd surfed the web, requested my childis buddies and that I discovered that lots of everyone was exceptional same kind of issues. The client solutions were really rude and never supportive fundamentally I had been informed this was the one thing they might do and attempt to suspend me-up. I'd an extremely difficult time for you to create a boss arrived at the telephone to answer my concerns. At the conclusion I required to talk to a supervisor, I had been informed I'll get a telephone call from the manager within twenty four hours, but I still hadn't obtained any telephone call after 24 hours.!! Throughout the telephone discussion with Verizon customer support they attempt to clean me down and send anything to business plan. They explained I wasn’t working the problem in a “ skilled manner” plus they explained they were likely to “educate” me concerning the guarantee plan. The compensated alternative is restored and it has just 3 months guarantee!!! Verizon doesn’t permit any warranty with this item: this suggests the alternative isn't trusted and certainly will possibly last just 91 days…which means I'll need to spend another $50 to possess another cell phone., that'll then last another 91 days…… Our agreement may end in 12 months, when the phone proceeds to interrupt every 3 months, which occurred to your large amount of people, subsequently in 1 year I'll need to spend more then $200.00 simply to possess a working telephone. I really couldnot find any assistance from Verizon, the one thing the seller in the shop explained was to hold back for that alternative to interrupt to ensure that I'll ultimately possess a SITUATION and also the organization is likely to be compelled to "make me happy". I actually donot believe I've to pay for $50.00 to get a merchandise that's just 3 months guarantee: in my experience this informs me that it's not deemed reliable. I am unsure how to proceed to create a LARGE organization to look after one customer’s issues, I'm acutely unhappy that VERIZON, not just does not operate due to their items but additionally the conduct of the client support is RUDE, UNPROFESSIONAL AND NEVER CUSTOMER-ORIENTED!!! Online you will find enough grievances and Verizon must remember the merchandise!!! Acknowledging that ENV2 includes a produce issue!
Daniela Milam
215-740-9589
0 comments