I closed on with Vonage on September 8th. The repetition I talked with never stated that my telephone service was determined by online sites. Brad questioned who did I've DSL with and that I told him it had been Verizon. I also informed him that used to donot wish to change my DSL from Verizon which he mentioned that willnot be considered a challenge. On September 20 my phone-line was totally moved from my past telephone provider. I could create a telephone call but I really couldnot get a phone. I called Vonage as well as for 2 1/2 hours attempted to solve this problem. On September 21 I informed Vonage I needed to stop my support since my demand to possess telephone support for calling and getting calls did not seem like it had been likely to occur. On September 21 (Friday) after I came property from function I'd no dial-tone. Used to donot create an effort to get hold of Vonage about the weekend since I had been certainly sick and tired of Vonage. On Friday Sept24 I named Vonage to describe my issue. I had been informed that i want dsl service to possess phone service with vonage but vonage disconnected our dsl service with verizon. And when I needed DSL company with Verizon I ought to contact Verizon and have in order for them to reconnect my DSL. How are they likely to remove a service that I want to be able to have telephone support? So far as I'm worried Vonage representatives are fraudulent in how they market the Vonage support. NO BODY explained that Vonage telephone service can only just be had when you yourself have DSL service since it is definitely an online sites. I came across that out by requesting issue after issue before repetition ultimately needed to acknowledge what I'd ultimately determined. Their advertisements don't note web to be able to have telephone support together. Today I've to hold back fourteen days before I will get telephone support again with Verizon since I actually donot understand what Vonage did with my telephone lines. Currently I'm without telephone support. I've a pregnant child along with a spouse with health issues in the home. That is completely inappropriate. It's Vonage obligation to ensure that I'd telephone support plus they must have done whatsoever they had a need to do to obtain it completed. I'll create and inform anybody and everybody about Vonages fraudulent techniques.
Debbie Ruiz.
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