Geek Squad/Bestbuy #845 of Folsom, Florida charged my charge card for steps possibly not really completed or improperly completed and therefore are reluctant to correct the problem and pay me for providers. Simply terrible support, rude, reluctant to simply accept an error or create right, etc.in late November my pc quit starting up and that I was recommended from the specialist of Geek Team that it had been probably the drive was “toasted”/destroyed. A couple of days later, the Geek Team consultant recommended they'd run a analytical which the drive was eliminated/destroyed and provided me using the 2 drives of information they recovered. I requested the Geek Team consultant how this may have happened and he recommended that within the little laptops occasionally they get hot and also the hard disk drives actually become melted. About the night of April 4, I approached Dell to ask about receiving a fresh drive so we're able to make use of this pc along with a Mac we purchased in end-of December and also the specialist mentioned that he’d prefer to have us attempt anything as it was a reasonably typical issue of course if it didn't function he'd substitute the drive whilst the pc was nevertheless evidently under warrantee with Dell. He recommended he recognizes it often where Bestbuy will attempt to market a tough drive when it simply isn’t required.inside a really small amount of time he'd wandered me via a few fundamental actions and also the problem was solved. The computer was working great.in operating an interior analytical and calling back Dell it seems the drive was good. All the information was in position, good, and readily available. Hence I'd taken care of a diagnostic which was possibly not really done or completed/translated improperly and had settled to save lots of information from that which was allegedly a “toasted” drive on the basis of the incorrect info I'd been supplied by the Geek Squad. I talked towards the Geek Squad Supervisor (Scott), the very best Purchase Best #845 Supervisor (Natalie) plus they declined to pay for providers. The rear up of day was completed but underneath the fake analysis and intended analytical. The drive isn't destroyed and it is functioning perfectly good. It's equal to an automobile supplier managing a make sure informing you will need a fresh Beginner which means you purchase it. When they didn't operate the ensure that you lied or didn't operate it precisely you'd not need purchased a beginner if it had been pointless. I submitted a problem with Division of Consumer Affairs – Agency of Digital and Equipment Repair via automated distribution, the Greater Business Office, etc. I'll NEVER invest another cent with Greatest Buy… throughout $169.98… it’s not the cash – it's the theory. I've noticed increasingly more horror tales of deplorable support from Bestbuy.
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