I am complaining about the billing and collection practices of Vonage VOIP. I live outside the U.S. And it took me 18 months and the help of the Better Business Bureau to cancel my account, all the while they were billing me for services I could not use because their equipment failed... It was broken and did not work. After reporting them to the better Business Bureau in New Jersey we settled this account, not tomy satisfaction, because I eneded up having to pay for services I did not receive due to their faulty equipment and they refused to reimburse me for months and months of no service. The Better Business Bureau's report indicates that Vonage agreed to close the account and I owed no more nmoney. I received confirmation from Vonage as well.
I returned to the U.S. For a visit and found that Vonage sent my account, at least 6 months later to a collections agency and now have affected my credit reports as well.!!! HOW DARE THEY?
This company, apparently, and is well known for there shady business practices. See, OR for a whole litany of ripped-off cuatomers just type in "Vonage" and the pages go on forever about the rip-offs they have done to other customers. I am, by far, not their only victim.
... This is outrageous.
Califarch
Cabo San Lucas, BCS Mexico
Mexico
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