I was a Vonage customer in 2009 and finding little need for a home phone anymore, decided to cancel my service. Having not heard one word from Vonage for the last three years, I hadn't even thought about it until today when I received a letter from a collection agency claiming that I owed Vonage $99.67. I called the agency to inform them that they were mistaken, and they told me to call Vonage.
When I spoke with Vonage I was informed that they in fact had never honored my request for cancellation and claimed that I owed them $99.67. I asked several times why they had made no attempt to contact me in the last three years with their claims. They claimed to have called (the phone that I had just disconnected and was not using), and e-mailed (an old email that I no longer used and had no updated because I, again, thought my Vonage account was closed). I further questioned why, seeing as they obviously had my name and address, they did not contact me by mail. The only response I received was that they, "... Don't do that..."
After filing a report with the Better Business Bureau and FCC, I began searching the internet and found that apparently Vonage is known for this. Customers cancel their accounts only to find out days, weeks, months, or in my case years later that Vonage never honored that request.
I have dealt with companies in the past that have made some sort of mistake and 95% of the time it can be settled with one phone call. Apparently this is not possible with Vonage. Now not only do I have to hope that the Better Business Bureau and/or FCC can help with resolving this matter, but I also have to consider the consequences that Vonage's actions have had on my credit report. Vonage has, hands down, the most bizarre business practices I have ever seen, and I pity anybody who makes the mistake of doing business with them in any way.
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