Some idiot representing Charter left a flyer on our door and two days later our cable went off while we were watching TV. So I emailed them...
First email to Charter:
Someone has admitted to disconnecting my cable service because my apartment number is not on his "paying customer list". What business is it of his "list" that gives him the right to tamper with the cable equipment?
He left a flyer representing Charter and Charter Pipeline. On this flyer is a hand written note that reads "Please call before we disconnect your cable!". Two days later the cable is dead.
I contacted customer service and found out that my account is in good order and that the cable is also in working condition. The flyer says to call Nejdeh-David at 818/636-6830. So I called him and lo and behold he came to my door minutes later stating that I am not on his paying customer list. This is an admission of guilt. This is also a crime. I am looking forward to prosecuting this person to the fullest extent of the law if he is permitted to act as a cable representative any longer.
Early this morning I accused someone of tampering with the cable system. As it turns out, it was a cable auditor that is not very good at his job. The problem started when our apartment number was dropped from the address fields in your database. Had he been a good auditor he would have made us aware of the missing apartment number on the bill that we showed him, and he would ask the resident in question if they are a paying customer and to see the most recent bill.
But instead he came off like a criminal since he ASSUMED we are not a paying customer and disconnected the cable service. Now everything is working, and a rep showed up to verify the signal strength.
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