NEW Corporation hired me and I drove 45 miles each way to training and I had agreed to that. I went thru 6 weeks of training and my trainer told me I was an excellent rep. I even had to go thru some HR issues with my trainer due to other personnel in the class. I was always praised for my excellent call handling etc. Etc. Etc. I got out of training and went on the phones in a "probationary period"... During this time I received a 100% call evaluation from an interim supervisor and I also received many accomodations from customers that were so very very happy with my treatment and service to them. I was placed on multiple warnings for not "following script" when I would go off our scripted responses to help the customers.in ALL the instances in which I was wrote up for this it was instances in the end I was able to help the customer get their service working again and they were very happy. My supervisor was very rude to me and spoke to me like I was a child. I reported this to HR and my supervisor's direct supervisor... I was told that there would be a conference between all of us to get all of it talked out and straightened out.instead I got further reprimanded and I ended up quitting out of pure frustration. This place is a joke... They fill you with all these promises and the trainer teaches you how to do things that you end up getting reprimanded for. All I can say... Is don't waste your time... They will find fault with you.
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