I purchased a Smart Trio Car Kit ($199.99) and a Smart Bluetooth Speakerphone ($100.00) from the i-Play Tunes in Fashion Valley. After trying out the items in my car I was unhappy with the performance of the products (poor voice clarity, excessive background noise). When I attempted to return the items for credit less than 3 days after purchase my request was denied.
When I tried to call their customer service number all I received was a recording. No one available to help me. When I called the corporate office in Canoga Park the phone number was disconnected. Still no help.
I expect Vtex Global Inc is operating within the laws of the land, but I feel their business practices are terrible; they offer zero customer satisfaction; and at minimum they are untrustworthy.
I have returned the merchandise to them. Now they have their merchandise back and they have my money. Unfortunately, I do not know what to do next to force Vtex Global to do the right thing. Help!
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