We bought two of these units (RCA DVD/VCR combo players/recorders) on sale at Walmart. We had problems with both watching DVD's or video tapes and even more difficulty trying to record either method. The units would freeze up, requiring that they be unplugged, repeatedly. Both units did the exact same thing. Walmart would not honor their sale and we were told we had to deal with the manufacturer.
We contacted RCA and were told to mail the units to El Paso, Texas. Delivery confirmation showed the units were received on 9/25. When I emailed the company requesting a status update I got this response:
Response (Ed) 10/03 01:16 PM
Dear RCA Customer,
Audiovox Electronics does not handle this product. The RCA home audio and video product line was purchased by Alco Electronics. Please contact their customer support center at 1-800-721-4007 or 1-800-821-5875 or by e-mail to [email protected].
Sincerely,
Ed.
Customer Service
So, we emailed the address provided. We were told to send the units in for replacements. They were received by the company on And emailed. And called. The number we keep calling is Thompsons. They did get the units. They first told us to wait up to 31 business days for our replacements to be sent out. Now that the time is up they say they are out of the replacement units. Naturally we didn't even want replacement units because these units are obviously junk. But at this point we'd take them. If they'd send them.
Now, today, 11/1/08, we're told since we've waited over the 31 days we're being fast-tracked to some processing unit that is supposedly a little higher on the food chain. I highly doubt we're ever going to get any type of satisfaction. My husband is swearing we'll never shop at Walmart or buy the RCA brand again. I think it is just awful how this company can do this and pretty disgusting that Walmart will sell products that they don't have any intention of standing behind.
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