Received unit. Two friends happy with product. They have PCs and I have Intel based MAC with supported OS system. Product was not recognized on loading. Called customer service (oxymoron term for this company) via chat and did everything they said and finally passed me to higher support level. They repeated every step given previously and it still did not work. I went to friend's home and my unit was also not recognized on his computer although his magicjack loaded without problem.
I contacted tech support again and said what had been done and that it would not load on my friends computer who had successfully loaded his magicjack. I suggested that this indicated a faulty product and I would like to exchange it. Higher tech support said to do everything that had been done before and when I questioned it, she rudely informed me that chat would end because of my attitude.
I think tech support is outsourced and company should change this section and give to another company. It is the most unknowledgeable and rude service I have encountered. Several other posters have said the same thing and my experience verifies thers. I am sure many others have also had this experience but they do not post.
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