I have been a Sears customer for more years than I would like to admit. I have finally reached my snapping point. After reading the complaints about this company, Im not sure how they stay in business. I have had so many problems with their products lately that I too am finally done with them, and I informed them of just that after my last appliance service call. My response to that fact was "Im sorry to hear that, have a nice day". Im not sure if I should consider myself lucky or not, that my tech actually showed up.By the end of his call which consisted of five minutes and a pocket knife in the switch test to diagnose a blown transmission, not to mention a sarcastic attitude to boot, It was all I could do to keep from throwing him off the property. Later I was informed by a sales person that I bought my new Speed Queen washer from {not from Sears} that there is a switch in the 2and1/2 year old Maytag washer that Sears sold me that could of been the problem. But I guess Ill never know because that would of meant that he would of actually of had to work. The repair quote for the washer was more than I paid for it originally. I was quoted a price of 150.00 when I made the appt. When the tech arrived he told me that it would be 320.00 for just the tranmsmission plus 200.00 for labor. Of coarse I might need to replace the brake system. The transmission seal, and possibly the bearings. Oh lets not forget the 80.00 dollar just to show up at my door charge. The real salt in the wound was when the tech returned to my house two hours later because he had forgotten to give me my coupons for a new appliance. I filed a complaint with the customer service dept. Ihave never gotten a response from the repair dept as requested. Good luck Sears. Your going to need it. I for got to mention the brand new Sears Kenmore canister vacuum that was in the shop for repair two times in the first year that I owned it. Im going to miss Mervyns but I wont miss you! Rip
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