Do you want to change you billing date? Good luck. I recieved the bill and it said that my due date was the 15th. When I set up my service my original due date was the 25th of the month. So I called charter to say what the hey. On 9/20 I spoke with a Chante after explaining to her that my mother is on disablity and she only gets paid once a month, will be in on 9/22 to pay her bill. Well as we all know good ol'charter, I got disconnected.
I immediatly called back and got a lady named Sophia, who by the way was hard to understand. I had to explain the whole situation all over again. I was told that my mothers due date was the 21st of the month and 10 days after that it was past due. No problem I made a payment arrangement to come in on 9/22 to pay. I also asked if there was any way to change the due date to when she got paid on the 1st of the month. She told me "NO". I asked her " So it is ok for charter to change my due date without any notice. Well she gave me the good old charter response " Sir that is up to billing and you would have to call and talk to them on Monday. Go figure.
Now it is the 11th of October and I checked her mail. What do I find in the mail? You got it, a disconnect notice. So back to the old phone to call charter once again. I was connected to a lady by the name of Jewel who, after I tried to explain to her for over 45 minutes, explained to me that my mothers due date is the 1st of the month. 20 days from the 1st it is past due. Ok lets see if they can keep that mess straight. But we are talking about charter here. There reps think they are rocket scientist. You know the saying "Don't make your job harder than it is". That is not charters motto, that is charters customers motto. We expect to much from a bunch of incompatant people who read manuals that have the answers for them.
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