I had service for 1 year and during the year I have had several Technicians out to try and repair the cable. The picture would constantly scramble. After I know of 5 attempts they were not successful.
I sent them a letter and continued to call with no resolution. I switched to another company at the end of August. Charter sent a free movie rental for $3.99 for my troubles which was funny because I do not have charter anymore.
Charter is continuing to try and bill me for services I do not have anymore.
Service was discontinued at the end of August and they sent a statement for a $18.09 Credit. Then charged me $26.98 for the month of September. I recieved another bill in the mail on 10/3/06 stating they were charging me for the month of October for $46.85. I called again an was assured they have it under control and this was common. On 10/18/06 there was another withdraw from my account for $46.85.
Charters customer service is the worst I have ever had to deal with. Everything is your fault and they take no responsiblity. I just spoke with them today and they said that after all my conversations that my account is still active. What will it take to get a resolution.
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