Avoid Charter at all costs! There are many companies competing for your business, but the people at Charter apparently don't realize this anymore
I had my internet and phone through Charter, and my cable through DirecTv. When my one-year promotional price was recently near it's end, I contacted both companies to see who could give me a good deal. I went to the local Charter office to see if they could offer me a decent price if I went back to them for my cable, and the young girl at the counter actually said, "You've had a good deal long enough! It's time you paid the regular price!" Stunned, I walked out. So, I then called a local Charter rep who I work with professionally and he was able to give me a decent promotional price. I've been with them now for only a few months and have had billing problems. My boss pays $65.00 a month toward the bill (so I can work out of my home), in a check made out directly to Charter and mailed to me on the first of every month. However, the billing cycle that Charter has set up shows the payment coming in late, even when I drop it in their drop box the same day I receive it from my boss. I've asked Charter to change their billing date to coincide with when I receive the check from my boss, but their reps are rude and arrogant and keep snapping that it's not their fault that I can't pay my bill on time. When I try to explain the situation, they could care less.
The last few days have found me, once again, calling DirecTv, Qwest, Vonage, Dish, and Charter so I may explore my options. I recently spoke with a Charter rep named Tony in the Vancouver Washington office, and again received the same arrogant attitude I've been receiving all along from Charter. He actually said that because my account is "delinquent" (I just got my check from my boss today for $65, made out to Charter, and I only have a $39 balance), Tony wasn't going to make me any offers to keep my business. Fyi... Last year when I explained I was looking for a different phone service, they actually dropped my phone rate to $14.99 a month in order to keep my business! What happened to that great service?!?!
On a side note, I've had a few friends who once worked for Charter who quit because of their lack of professionalism WITHIN the company, and the unrealistic sales expectations they set for their reps. I guess it's no surprise that this attitide filters down through their reps and comes through over the phone.
If intelligent, professional, courteous and caring customer service is what you are looking for, don't bother with Charter. Read additional reports here on usacomplaints.com, and you'll see that others agree.
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