I used to live in NY and had Direct TV. I moved to North Carolina and called them in Feb. to have my service switched over. Sometime in March my bank notified me that Direct TV took 500.00 out of my account. I called them to find out what was going on, and they said they charged me for early disconnection. I told them I didn't disconnect; I switched my service to another state. They apologized and said I would have my money back in 7-10 days. That was in March, and it's now August 19th and I still don't have my money back!
I called again yesterday, and a representative actually told me I owed Direct TV 486.00 and that I wasn't getting a refund. He hung up on me. I called back and asked for a supervisor. He may have straightened it out. He asked me again for my debit card number so they can put my money back into my account. I checked today and the money isn't there yet.
Since March I have talked to God knows how many reps from that company and how many times they all told me different things. The way they handle business is ridiculous. They have been telling me they were sending my check and never did. So I don't know if they are putting the money back. I've had nothing but problems with this company since day 1. Where I live there is no cable, so I'm stuck with them.
They also had no permission to go into my account and take anything. Last year they offered me the NFL ticket for free starting in Sept. Then I noticed on my bill they were charging me 59.99 a month for this free item. They told me I couldn't cancel it, and I was still being charged in March, when football ends in Feb. I said to a rep it's supposed to be free, and her reply was, "Well, you watched it and enjoyed it, right?"
They are rip-offs and cons. I'm so fed up with them, their miscommunication and their ability to handle business in the most unprofessional way I have ever seen. I've also had reps hang up on me not once but numerous times. Something needs to be done about them. If you're thinking of switching over to them, think twice. When they hooked up my service in both states, the guy who hooked it up cut my original cable wires, so when I wanted to switch back to cable I'd have to pay an enormous reconnection fee, and I know that was done on purpose. Beware of this company!
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