Fax: 1-813-351-4100
Attention: Robert Dotson, Leader and Ceo
RE: xxx-xxx-xxxx
Consideration: Tsukada, Lourdes
Day: June 12th
Dear Mr. Dotson,
Mr. Dotson, I'd prefer to convey my disappointment and today truly disappointed encounter with T Mobile. Ali Young delivered the advantages bundle, Side telephone, to my house address.
Today, advantages found my house to provide the bundle. Sadly, I wasn't house. An InfoNotice was positioned on my house and also the label was suggested the package was to become authorized personally for that shipping of the bundle. The label suggested another shipping could be tried on Friday. Sadly, I'll not be house that morning when I will soon be at numerous physical treatment classes throughout the day and you will be returning home later at night.
Upon calling advantages to recommend them of my lack again on Thursday due to their shipping, I questioned easily might signal the InfoNotice and abandon it for that advantages delivery person to approve the bundle to become left on my actions, residential house.
Advantages mentioned it had been the sender, T Mobile, who'd clearly required the bundle needed to be authorized for and shipped personally. I inquired if it may be shipped a later date, the clear answer was no and also the bundle, from that time on, needed to be acquired personally at their advantages HQ office in Redmond (14.25 miles from Lynnwood (my home) – 26 or half an hour away if no traffic present). I've declined to get this done and invest yet another cent on “fixing of my problems” in an exceedingly frustrating shipping of support and money and time will be help with by me. Your workplace is likely to be getting the bundle back. When I don't have any additional method of signing for this because of insufficient “person to sign” at my home and yes, my rejection to invest any extra funds on a thing that shouldn't be gathered on my part…. Rather this will be a cost produced in great faith b T Mobile a a to be supplied to some dedicated client.
Mr. Dotson, today I request you: is my demand of getting the mobile phone sent to my home, and never have to spend some time and fuel, uncommon? After having spent hours of bad customer support, bad understanding in the DEGREE II, expensive mobile phones bought to maintain the performance of conversation moves, removing of information from my telephone, messing up my own moment and all of the visits I'd simply organized on my mobile with my physical therapists, my needing to rebuild anything using the Rehabilitation practices. It was extra hours invested and also the many annoying and toughest encounter I've encountered these last day or two with T Mobile.
I did so keep a note with Ali Young’s voicemail which truly, really indicated my discontent and frustration with T Mobile. I don't apologize this time around for this last event.
Just Before this agreement, on July 5th, Ali Young during our discussion, I'd likewise required Ali to place all the choices she, was providing with respect to T Mobile, to become place in writing and so I might understand precisely and become ready to “see” and use to verify the payment for these countless hours of dreams written down. She decided within the phone on July fifth as well as decided to deliver them to my current email address.By today, June 12th, no mail continues to be delivered. Probably the incorrect mail was used. I'd prefer to verify written down my current email address: [email protected].
Currently, I'm utilizing a “good as new” T Mobile Splash a few months before (which in the market is often known as “refurbished”) which doesn't function and also the Side was to be always a substitute. I still have in my own ownership a faulty T Mobile Splash: I'm dropping the promptness about the e-mail shipping, calls, and visits and connections (previously-entered and today removed). I've to still remove the sim-card or even the battery three times each day since these communications are appearing:
1. Sim-Card is absent or isn't legitimate. You may nevertheless create emergency phone in case your company helps it
2. The distant party has finished this link
Actually the wire continues to be purchased and changed, the battery continues to be purchased and replaced and also the sim-card continues to be traded in the store and replaced having a new one.
I left a note with Ali Young’s voicemail which truly, really indicated my discontent and frustration with T Mobile.
Mr. Dotson, I'm just starting to have the ways by which your customers are handled by T Mobile aren't as very important to you when I had once believed. Particularly with faithful clients whom purchased your organization since 2002.
I'm getting this for your interest since it has been the final straw that has ultimately "damaged the camel’s back" and also the notion is: this really is everything you desired. Well it has been accomplished.
Must this-not have now been your intention, please have Ali Young contact me as well as verify on paper via mail (i.E. [email protected]) therefore she's producing clear exactly what the organization is providing and also the problems of the bundle being delivered therefore preparations might be created.
I'd enjoy your assistance in solving this fashion and showing a follow-through about the support and dedication T Mobile promotes on Television as well as in their advertisements due to their clients.
Truly,
Lourdes Tsukada
CC: Cole Brodman (Chief Technology and Development Official); Mark Kirkpatrick (Executive Vicepresident and Chief Financial Officer); Dave Miller (Senior Vice President and General Advice); Susan Nokes (Main Client and Procedures Officer); Neville Ray (Senior Vice President, Executive Procedures); Manuel Sousa (Senior Vice President and Main People Policeman); Rob Strickland (Senior Vice President and Chief Information Officer)
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