Complaint / Review
Aaron's Sales And Lease
Stereo unrepaired for weeks while calls demand payment

I have 3 items from Aaron's here in Big Spring. I have been paying for our TV for 13 months (only 6 more to go), and for the other two items a little less than that. The TV is $2142.00 total, and I have paid around $1370.00 so far. The stereo is around $600.00, and the comp is $1100.00. I pay $260.00 a month for all three items, which is more than my used car payment. I have been late a few times. I called them and told them when I was going to be late, came and paid when I said I would, and agreeably paid the late fees. They have had my son's broken stereo for 3 weeks and 3 days now (the employee said it would be fixed within 3-5 days, or whatever).

About 3 weeks ago I changed my phone number, and I CALLED THEM and gave them my new number. I told the manager, Bill, that I was going to be late with my payment and asked, "Could you please note that in your computer?" Two days later they were calling me asking for payment. Bill did not note it in the computer. I asked about my stereo, and it was not fixed yet. The next week they called again. Stupid me, I thought they were calling about my fixed stereo. Nope, just about the payment. "Stereo not fixed, but can you at least make a payment on the other two?" I explained to THAT employee when I was going to be there (the 3rd person I told the same thing to). Bill sent another employee to my house this week, and I told him when I was going to be there. Stereo not fixed.

Yesterday, 1 1/2 hours before they closed (still enough time for me to come pay), Bill used one of his favorite sneaky techniques that he has used before: he called me from someone else's phone, 682-560-1109, which is an Arlington number! This is the 4th number I have for Aaron's. Hahaha. Come get your stuff, Bill. What a shame. Big Spring is too small a town to be doing business this way.