Complaint / Review
Cleartel Communications
Requested reduced services but get charged more money?

After reading the other persons report I just have to report our story. We have been with Cleartel for about 3 years after they bought out out our old phone service company.

We had a recent change in our small business so we needed to reduce our incoming lines from 3 lines to 2 lines. Cleartel ended up shutting off all our voice phone lines for about 48 hours. Many promises to fix and story after story on the delays. Then I was hit with a 46.00 reconnection fee after they accidentally turned them all off.

My wife spend over 2 hours on her cell phone trying to fix the problem that we can document and it's really over 3 hours.

So now after trying to reduce our phone bill and reducing down to one phone line and one fax line, our bill is now 55.00 higher per month that it was before.

Try to get someone on the phone that can understand English.

I would not recommend them at all and will switch as soon as i can find another company..