The worst phone company in america is: supra telecom/cleartel
communication in delray beach, florida
Don't use Supra Telecom/Cleartel Phone Company
YOU WILL BE SORRY!!!
Date 7/8/07
I have had the worst experience with any phone company in my life. Four letters to Corporate/CEO John Patton went unanswered. THEY DON"T CARE ABOUT CUSTOMER SERVICE-ONLY ABOUT THEIR PROFITS.
I had two phonelines for more that 7 years with Supra Telecom.in April, I changed one phoneline to at&t, because a payment I sent electronically 5 days prior to the due date, through my bank account, took two weeks to post. I was charged a late fee and had notice sent to the credit score companies effecting my credit rating. I NEVER got an apology from Supra Telecom!!!
They admitted disconnecting the wrong phone line by mistake TWICE!!! It took at least 8 hours, each time, to get it resolved. After the second disconnect, they could not restore my original phone number: (REDACTED FOR SECURITY PURPOSES) They didn't even have the courtesy to put a message on, when someone called that number, saying the number was changed to
. I had a seriously ill in-law, that the hospital could not alert us of his worsening condition for a day, because they had the number that was disconnected. This is not fair!!!
When my service was turned back on with the new number: 954, which I didn't want, I was charged $40 to install new service!
Again hours of holdtime, TALK WITH SERVICE REPS WHO DON'T SPEAK ENGLISH WELL and Supervisors argueing the disconnect was my fault, I finally got the fee dropped.
I now have at&t on both my lines and am very happy. I got $300 in credits/Visa cards for switching services and my monthly phone bill is less with more features.
Please call me at my new number, which matches my other at&t phoneline (REDACTED FOR SECURITY PURPOSES) or email me at (REDACTED FOR SECURITY PURPOSES) and I will tell you more.
Don't get suckered into supra telecom by a promise of low fees.
Customer service is terrible and in the long run you will be
sorry!!!
Now a happy at&t customer, kent peterson
Kent
Deerfield Beach, Florida
U.S.A.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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