Stay away from this store
Best Buy Store #478
5001 Northern Blvd
Long Island City NY 11101-1003
Is all started in November i bought a logitech model Z-2300 and it was also during there "special holiday policy" so moves to February my "wired volume controller" malfunction so i call logitech and i told them what happen the 1th one was an idiot by asking "Rhetorical Question" and i told him that he ask another dumb question i will hang up and guess what he did so i hang up and i dial again and i got another and he help me and after about 15min he told me that he cant replace that item but he told me to sent that "defective" item and he sent me a whole new unit but i was not thrill so i told them that i call best buy
So i call 888 best buy customer service and after i explain my situation and the they inform me that this "special policy" expired but they will make an exception and extended the policy for me and make a note say "888 best buy customer serv approve this return to this store"
So i when down to the one store that have more problem "this store" so i got down there i told them what happen and the lady stonewall me and refuses to accept this return even thought i want the same item and 888 best buy approve them return they refuses so she told em to call 888 again and i call in the store and i spoke to another reps from 888 and i explain what happen and he told em to get the lady and he spoken to her but i didn't listen into the conversation but she got i guess a manager and after this manager spoken to the guy he spoken to me and approve "as a courtesy" and i got my replacement
"a rant against best buy"
This store and myself have bump head too many times when will best buy company will take a look at my many compliant about
1. Customer Service Assoc "LIED & DECEIVE" me as a consumer
2. They will hired "so cal" untrain technician with the soul purposes of make money to the company
3. Manager / Salespeople are rude and disrespectful and some are racist "oh yea racist" including while I'm in this store they watch me if I'm a criminal or thief
4. When i ask for an assistance to get an item they will "not help me or assist me" and to get any help in that store is at customer service and then you will get help because they want me to leave them alone and i go on merry little way
5. Store like #478 refuses to accept return even thought 888 best buy approve it and to set up the arrangement
So remember is
Best Buy Store #478
5001 Northern Blvd
Long Island City NY 11101-1003
0 comments