I requested Jack LaLanneis Power Juicer, that was delivered on 1-4-08. At that time of the purchase, I had been requested repeatedly easily desired extra products, i.E. Jack LaLanne's formula book, enhancement dust, etc. I repeatedly recommended that I needed just the Juicer, but I did so order the recipe book. The enhancement dust was provided at $1 plus delivery. I mentioned that I'd check it out, but again I stressed that I just needed the Juicer. It had been my comprehending that this discussion was documented.
Today, Feb 5, I discover that I'm charged to get a cargo of energy enhancement dust, but I've not acquired it. Upon calling the organization, 973-287-5150, I therefore recommended the repetition that used to do not need the dust. I further explained that I needed the $33.98 cost corrected. The repetition recommended he might quit potential deliveries, but he couldn't change the cost till I delivered the cargo that had been already delivered.in the beginning, the repetition declined to examine the tape of the initial purchase confirmation. After I requested to consult with his supervisor, the repetition declined by stating that I'd be tying-up his point for incoming calls from other clients. I recommended that I, also, was a person, and I'd a problem that I desired to be solved. I repeatedly recommended the repetition that used to do not need the ability enhancement dust, and that I had recommended the initial repetition of the.
The repetition did set me on-hold, and after 20-25 units, he delivered back online to see me he had been informed to remove the phone call as he was engaging in trouble. I apologized that my determination was creating him an issue, but I needed to consult with a supervisor, who evidently was also busy to consult with me. At this time, a lady, who declined to provide her title, got online and mentioned that she was holding up the telephone because it have been half an hour.
I told this woman that I would like to maintain; if she hung-up the telephone, I'd subsequently spot a on web regarding their support. This woman subsequently translated this declaration like a risk, and he or she hung-up the telephone. Our efforts to contact the organization back were useless whilst the introduction saving, which desired to market more products, kept disconnecting.
Inadequate customer support!
0 comments