Complaint / Review
Babies R Us
Return Policy

I received a baby bassinet as a gift and needed to return it. I went to my local Babies R Us store and was told that they can't accept it since they are Babies R Us Express and I need to go to a regular Babies R Us store. I drove to the regular Babies R Us store which is a long distance from my house and was told that they can't accept it either since they don't carry this item in the store and I need to go to the Babies R Us store that carries this item.

I completely don't understand this policy. First of all, how am I suppose to know which store carries which items? Second, let's say my friend from Los Angeles sends present to me to San Francisco. If none of the local stores carry this item what am I suppose to do with it?

H

This policy is completely insane.