I purchased 2 new cell phones from the manager of a local AT&T franchise store 180 N Moorpark Rd., Thousand Oaks, CA. (805) 230-2509 One phone contained a filled out address book with rather offensive entries in it and it was failing while in the store. The manager told me the phone would fix itself.
I returned 2 days later to tell him the phone was still failing and accused him of charging me for a new phone while selling me a refurbished phone. He argued with me stating the phone was not used. I asked him how the address book got filled out. He wouldn't answer me, but he couldn't wait to get it out of my hands. I demanded my money back and bought a phone from a different store. The AT&T retention dept Kimberly told me the phone I purchased shouldn't have been in circulation that it was a refurbished phone sold to me as a new phone.
The second phone I purchased at the same time was a Blackberry Curve 8300. Unbeknownst to me at the time of purchase and for 3 weeks thereafter, the phone was auto deleting voice mails. Also, unbeknownst to me at the time, I wasn't getting text messages and the call and speaker phone quality were poor and declining. 3 weeks later I attempted to install the cd which came with the Blackberry. It wouldn't run.
Upon inspection I noted it was damaged from what appeared to be coffee or some other liquid. I returned to the store accusing him of selling me another used phone as a new one. He again denied it. I asked him how the cd became damaged with what looked like some human cause. He didn't know. He gave me a new CD. I still didn't know my phone was not receiving text messages and that the voice and speaker phone quality were bad. He spent 2 hours attempting to fix the voice mail issue. He succeeded.
This phone is now 2.5 months old. 3 days ago I discovered that I was not receiving text messages. I spent 6 hours on the phone with tech support who told me my phone was defective. I went to the local corp store. They offered to sell me a new phone if I paid them an additional $50. I complained at having to pay an additional $50 to get a new phone when I already paid $300 for a new phone that is broken. I was told I could either pay them $50 or they would provide me with another used phone.
I called the retention dept. They tell me that I can pay them an additional $300 for another new phone and that was all they could offer me. I would have the use of one phone for $600. No one has looked at my Blackberry. They said that because their system shows my Blackberry hadn't been assigned to anyone else, they knew it was a new phone. I asked how they would know if it was used if the store got a returned phone and the manager just turned around and sold it to someone else. They said they wouldn't know but they believe my phone was new.
I asked how the cd that came with the phone was damaged with some sort of goo or liquid. They said they didn't know. Kimberly spoke to the store manager. She said he wouldn't answer her about how the address book got filled out on the first phone if it was new and he also wouldn't respond to how the cd for the Blackberry got scratched? I told her it wasn't scratched. Someone has spilled something on it or heated it up or something as it was very apparently damaged. She said they believe him and not me.
I have been sold a used Blackberry at a new Blackberry price but because it's past their 30 day rule, they will not do the right thing. I have never been so badly treated. Even Verizon never treated me so badly. I'm stuck in a 2 year contract with a bad phone. I have been defrauded. I have notified RIMM, but they could care less. Everyone takes the money and runs. I've been overcharged on my bills as well. They promised to call me today with how much my credit will be, but naturally I've heard nothing from them. I have filed formal complaints with the FCC and Dept of Consumer Affairs. I am awaiting a call from an attorney.
Mocean
Thousand Oaks, California
U.S.A.
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