On October 13 I purchased a Samsung Caliber R860M from Metro. Two days later my phone began to continuously restart over and over. I took my phone back to metro with all of its contents and advised them of my problem. I was told that they didnt have anymore in stock and to file a claim with the insurance and pay a deductible. I was not going to pay anything since I just purchased the phone two days earlier for $200 dollars. I left the store in anger and a friend suggested that she call the store and ask if they have any in stock. Well, she called and guess what? They have plenty in stock. I was just told less than an hour ago that they were out of stock. So, armed with this information, I go back to the store and told them that someone just called this location and was advised that there are plenty of samsung calibers in stock. Now, I'm offered a new caliber to replace the one I purchased two days prior. I get the new caliber activated, give them the old one, and Im good to go. Now, Im using my second caliber. About 7 days later, my second caliber began to continuously restart just as the first one did. I take the second one back with all of its contents and advise of same issue. I was told once again that there arent any in stock. So, I tell them that I dont want another caliber because the phone apparently has some horrible issues.instead, I ask to replace the caliber with a Blackberry Curve which is only ten dollars more. The manager brings out a new Blackberry Curve and says your plan is going to be $10 more and your total will be $30 for the new Blackberry. I had no idea that I would have to fork out anymore money so I left the store and drove approx 12miles to go get the $30. When I returned to the store with the $30, the manager stated that "I apologize but its going to be $66 for the Blackberry Curve". I told the manager that this is not right, I brought you what you asked for and now its something different, Ive been through two caliber's in twelve days, cant get a refund, youre charging me more money to get a different phone of same value, and to top it all off, there are photos I just took of my dad's funeral (10-22) on the second caliber that I cant retrieve due to the technical issues. This is horrible. I wouldn't wish this on my worst enemy. Now, because I refuse to give them $66 more dollars on top of the $200 I just spent on 10-13, I am without a cell phone. Im in the process of trying to contact corporate. If I could just get those photos out the phone I would take the loss and walk. This is sad. This company cant expect to succeed when they are treating customers like this. If they put themselves in our shoes then they would understand. The manager knew that this was wrong but choose to only say "I apologize but its going to be $66 for the Blackberry Curve." when he himself had me drive for miles to return with what he asked for, only to try and add $36 more to pocket. This company wont prosper. I advise anyone to stay away from Metro PCS.
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