The last week in July I went to the Alltel store in Shallotte, and paid $300.00 for a purple Razor cell phone. Two weeks later, the speaker malfunctioned. When I went back to the store, it was no longer Alltel, and had been purchased by Cellularsales, an authorized Verizon agent. I met, Mike Baker, (managing partner) and he assured me that I would get a new phone as a replacement, but they could not access Alltels old information. He asked me to come back in a few days once the store was up and running. (they were doing constrution, etc during the transistion) A few days later, I came back in, and spoke with John Fuller. John contacted Mike Baker, and he ordered my new phone. I left my old RAZOR with John, and John gave me a loaner phone until my new phone arrived. A few days later, my new phone arrived and John called me. I went into the store in Shallotte, and picked up my new purple phone from Verizon. At that time I inquired about getting a Blackberry. The agent called Mike and Mike said he would sale me his personal used Blackberry for $150.00. He told me to come in the next day. The agent told me to use the loaner phone, and not to open the new purple Verizon phone because I could sale it on ebay and make some money back. The next day, August 13 I went into the store, Mike was there, I paid him $150.00 cash for his phone and they connected it. He also added handset insurance to the BlackBerry.
I have since then connected the purple verizon phone to another number on my account. I received my statement and I noticed I was billed $250.00 for an equipment charge! I called Verizon, and I was charged for the replacement phonethe purple Verizon phone. On October 22, I emailed Mike Baker the following:
Mike,
I know you are getting tired of hearing from me, however, I am the lady who had the broke razor from Alltel. Your staff was kind enough to replace the phone with a new Verizon phone and you even sold me your personal used Blackberry phone. (which I love) However, when I received my bill today, I was charged $250 for the replacement phone. This was suppose to be an exchange for my RAZOR from Alltel that I had for 2 weeks before it malfunctioned. I have called customer service, and they are saying it is showing up as an equipment charge. I have been speaking with a Will, employee ID# 26252. Please help me in making this right! I am NOT suppose to have this charge on my account.
Will, the associate called Corporate and they informed us that you are an agent of Verizon. I am getting very frustrated, and I need you to call me ASAP please.
Luin Alecia *
He responded with.
Alecia, I will call Mandy at the store and have her assist. You should bot have been billed for that. Please be patient and let us look into this. Give me til monday to resolve this
Sent from my Verizon Wireless BlackBerry
Mandy, his associate, did call me that day and informed me that she would help me.
I never heard back from either of them.
I also emailed them on November 6 and November 11 th. I called three of his stores and left messages for him to call me as well. On Tuesday November, 24 th, I did get up with Mandy. She informed me that she would call her account manager because Mike was on a cruise. She called me back that evening and said she would have to call him in the morning on November 25 th. On November 25 th, I sent her a text, and she said she called in from work because her child was sick. I have not heard back from Mandy.
I had to pay $250.00 today because my phone got turned off because I did not pay the $250.00 for the phone I should have never been charged for.
So, Mike got $300 from for my Razor, PLUS he has my Razor, and $250 for my purple Verizon phone. Now, December 3 the BlackBerry that he sold me for $150.00 is broken, and will not work.
I did call Verizon directly, and they are looking in to the matter. I am also obtaining a warrant for his arrest for: "Obtaining Property Under False Pretense"...
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