The following company you should avoid for all your holiday shopping and this is my fist and last time dealing with theses thief and the nycdca will here about this
Pc Richard " 2 Location "
50-02 Queen Blvd
Woodside Ny 11377
120 East 14th Street
New York City Ny 10003
And the manufacture "HP"
3000 Handover Ave
Palo Alto Ca
In march i was in a market for a new laptop "my 1th one" and i didn't want to deal with best buy or circuit city but on a recommendation from my "mom" to see PC Richard and believe me this is my final times deal with these "con artist"
So anyway i bought a HP dv9205us with a 2yrs plan but they didn't have it but at another store in Rego Park so i when there and pick it up and now forward to end sept
So i was experience some computer problem "cable port was not working no connection" and also i got that 2yrs ext warranty plan so i took this computer to the woodside store and i walk up to the front counter and i ask to see a technician and they told me to wait "and for 45min" i waited and the management and sale associate were more concern about there damn conversation and then i ask again and this time i got some help so now they are looking at my machine and they hook it up and test out the internet and it work but i told them is doesn't
And we talk about option and when i ask them can i drop it off for service "they refuses" and i ask them why and they tell me is work and even the manager ask if it work and they reply it does i was so mad that they have refuses to sent this laptop and also broke the TOA with there policy
So now move froward to another nightmare with hp
From oct 3 to nov 12
HP and it evil way lied and cant answer any question when i ship my original why they hired dumb! @# rateated who ask really dumb question and never enter any vital information and when they do the mis_spell my computer and my personal information
And also they lied about when i going to receive my laptop and while i was on oct 18 they sent my computer to nyc but for some mysterious reason they sent a noted to fedex to sent it back because they sent my original laptop "unfix" that was there explanation when i got back
The case manager are useless in the begging i got one who cant speak on damn English "omg"
My original case manager was replace by another person and we talk about my need and get this problem taken care of so after that she gave me 2 option
1. Attemp to fix my 1th laptop
2. Give me a whole laptop "but there was a catch 88" take up to 10-21 days
A few week going by so i make another call to HP and i explain that i have a service contract with PC Richard and i ask her is it possible that PC Richard can give me another laptop because is got too out of CONTROL
And she said is worth a try is up to them "not me"
So since woodside store wont help i call the store where i bought originally union sq/14st and i ask to speak to an manager about what happen and he told that i speak to the service dept and i did that and i explain my situation and after few hour playing phone tags i was speaking to the wright person and i explain of what happen and i thought he was going to help me and promises me a call back about an hours latter a lady call from PC Richard inform me that is will talk 7 to 10 day and i explain to her of what happen and how unfair this was so i try one more time i call the service center and union/14st store and i didn't get no where with the service center but the manager at the store after yet again explain of what happen he told me that he will not there on monday but he will leave a notes to another manager who he told me will call me on monday and never did
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