Complaint / Review
Tiger Direct
TigerDirect will take your money ASAP, but very slow to make refund when customer is owed!

It is noted that a number of customers have written in on this company regarding TigerDirect's very slow process in making refunds and/or rebates and their tendency to goof on orders. The "canned, " ineffectual responses and rebuttals from TigerDirect personnel are also noted. I can certainly confirm this situation.

I ordered a refurbished PREMIUM X-Box for my son's intended birthday gift. What TigerDirect shipped was an X-Box Core Console (without hard drive). When we contacted them, they admitted their error and issued an RMA for merchandise return. We requested full credit to our credit card account because time parameters were not feasible to wait for a replacement, and we had to make other last-minute arrangements to make the purchase through a local store.

We were initially advised by DigerDirect representatives to "allow 3 to 5 business days to process the return, " and then "allow another 3 to 5 business days to process the refund." As of the date of this report, TigerDirect received the returned merchandise 16 full business days ago (25 actual days) for which we have proof of UPS delivery. Also as of today's date, our credit card account has STILL not been credited.

Have called TigerDirect Customer Service several times on this and keep getting stalled off with them saying only that the return is "in process." Did find out also that they waited 10 full business days, AFTER documented proof of delivery, before they even STARTED processing the return. And gee, when we first placed the order, they charged our credit card so fast it would make your head spin.

This is inexcusable, especially given the fact that the reason for having to make the return in the first place was due solely and completely to TigerDirect error.

This is not the first time that TigerDirect shipped incorrect merchandise to this customer. It will be the last time since we will never again trust them with our business. It is a disgrace how disreputably some merchants will deal with their customers and how selective they are with how fast they do things.