5 months ago I signed up for the hughesnet sat.internet. Not doing my homework I told them i wanted the fastest package available for on-line gaming. After the unit was installed i found out with the earth to sat to earth delay gaming is imposable. I called to have my package downgraded-who need 1.5 g per second on e-mails and she told me it would effect my home page - no problem. Effect was an understatement - not working at all. Call hughesnet for tech support - the guy worked with me for about an hour but the system would not work. He told me he had other customers and i needed to call back. I took it and waited several days and called back. The next guy went thru most of what the first guy did and then told me that i had a problem with my lan card and it needed to be replaced. I told him nothing had changed on my end other than the package speed - he would not proceed any further. I got a new lan card and cable at work and called back. Same story - my lan card was bad. Told him replaced with new and the cable as well. He spent 15 minutes and told me i needed to contact my computer manufacturer because it was defective. I was very vocal and dropping f bombs for several minutes - he said let me put you on hold - got back to me told me were to go on my comp. And it was fixed in less than 5 minutes. This is a scam - i am sure they get paid by hughes on a per call basis and the more times they have you call the more money they get. If you use hughes and start to get this kind of treatment put a stop to it from the start and save yourself multiple phone calls and being without service.
0 comments