Hello, Look I will start by saying that sending this email may help and it may not, I was given this email address and it may not even be any good? I guess we'll find out. I hope it is better than India customer service that cant and wont do anything for you. Since I am sending this email I will start from the beginning. I will start by saying that I am a business owner that has to have Internet service to operate so I chose Hughes net over some others. Well I was pleased to start with cause I actually talked with an American that could understand English and he gave me a good deal that turned out to be true with no hidden charges. Well I cant say all that about the company that installed the service the installer was suppose to show up between 9am and 12 noon well he called numerous times tell us he was running late no problem until his lat call at like 7PM and he finally showed up at 830PM and finished at almost midnight? He acted like he didn't know what he was doing oh might have had something to do with the alcohol I smelled on his breath? I didn't say anything because like I said I have to have Internet so I overlooked that. I even didn't say anything to tech line when I called in 2 days later because the service dropped to dial up and found that the dish was not pointed exactly where it needed to be and was not tightened up like it should have been again must have had something to do with the alcohol? Any way after I rectified the issue the system was fine for all this time up until just recently when I was notified that there was the new GEN4 sat out and was asked buy INDIA if I wanted to upgrade and I asked did I have to and I was told no but that if I did all these magical things would happen well of coarse I asked what the charge would be and I was told nothing 0 except for the service plan so I said pk lets do it. Well the same drunk came out and installed the hardware this time didn't smell the alcohol so he finished everything was cool liked the speed everything the problem came today when I saw that Hughes net took over 300.00 out of my account that I did not even authorized and was not told about. So I called customer service this evening to be rudely told I was told about the charges and that I would have to live with it. Well I still need Internet service for my business but i don't have to except anything. I tried to explain to the guy that we jut paid our service up almost 240.00 and I expected that Hughes net could help with giving me some kind of compensation for just paying for an old plan and upgrading my plan to even be a customer with hughesnet even longer. But know who ever the customer service rep was I spoke to would rather me to cancel the service and get out of a contract and get 200.00 back any way. So I tried to explain to him that I would be OK as long a I could get a credit for the 199.00 I was charged back and we could keep trucking but after the way the guy treated me all I want to do is cancel period. I really hope this is not the way hughesnet takes care of their customers. So if this is a good contact address please look at the concept of giving me a credit for the installation when I was told it would be free and the installer even said it was free? If not I am just going to cancel and send back the hardware back and we will call it a day and I will just have learned a lesson about Hughes net and I will definitely tell everyone they better stay away. Please respond back soon our account # is DSS9833477
Thank You
James Meadows
0 comments