I ordered a 42" Panasonic Plasma TV from Peach Direct, back in November for my wifes Christmas present and I was told that I would receive it within two to
three weeks. Mr. Kim the TV never came, I called and your customer service person stated that she had no clue about when I would receive my order. I explained to her that this was a present. I would have never ordered this if it would not make it in time for christmas. She said well you can cancel if you like. I told her well it doesn't make since for me to get it if it doesn't make it to me in time. She proceeded to cancel and then she said that I will be charge $700.00 for canceling. I told her that why am I being charge, and she stated because you canceled. I told her well I don't want to
cancel if I am going to be charged, I need to know when the TV will be delivered. She told me well it is too late, you canceled now.
Mr Kim, that was the choice of your employee to cancel the order and not mine. I had to buy my wife another gift and they tried to deliver the TV in late February. I didn't accept it at that point because I had already given my wife a gift.
I have read the many problems and complaints that people have had with your organization. I have not signed any documents nor have I made any payments to this account. I have no plans to make any payments either. I would like to request that we have mediation on this issue to try to resolve it at the lowest possible level. Otherwise I will proceed with contacting the Attorney
General and an attorney to seek the necessary legal advice.
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