I recieved a very legitimate looking letter for approval for a peach direct credit card in the first week of december. I was so excited because I thought that I would finally be able to get a good computer in which I could make affordable monthly payments on, and it was near Christmas. So I placed an order for the Compaq Presario package on December 12th. I gave the company all of my information. The transaction went through smoothly. I was so excited. They said it would take up to 2-3 weeks to recieve the product. I waited and waited I checked the status of my order and was surprised to see that my order was never shipped out. I called customer service and they said that it would be shipping soon.
It was now December 29th and my order read "order still pending shipment." I called customer service again and I was told that my order would arrive by UPS on Janurary 2nd. I waited all day for my order and the next day and the next day and nothing came.
I called customer service again my order was still pending shipment. Customer service was horrible, I was given no tracking number and they told me they had no information on my order and that their computer was not updated with that information. I was given several numbers to call, that conflicted with eachother and was even told that they had no superviser or higher power that I could speak to.By that time I recieved a bill for items never recieved and never shipped out. I called in to ask if I had to pay for the item becuase I never recieved it. The customer service rep said yes. Afraid of jeprodizing my credit I payed. I cancelled my order the next day.
At least I thought I did because I went back to check the status of my order and it was actually partially cancelled. I could not beleive this, I had told the representative that I wanted to CANCELL my order not partially cancel it. I kept calling to figure out why my order was partially cancelled and was told to call another number and then was told that there was probably a glich in the system, and then I was told that someone put in the wrong request, then I was told that it takes a while for that information to appear online and that it would take up to 1-2 billing cycles for my PD credit card to be refunded and for my credit card to be refunded as well etc. I got different stories each time.
I finally got a hold of someone named Robert S. Who said that he would cancell my order for me, this was on Jan. 13 but guess what, I checked back and my order was still partially cancelled. Now I don't know what to do, I don't want to pay for a computer that was never shipped and never recieved but if I don't pay for it my credit will be ruined. A customer service Rep has told me to keep paying up until the 2nd biling cycle so my credit won't be ruined, and by that time my credit card will be refunded and my peach direct card would also be adjusted.
I am so upset, I was depending on this computer for my college online courses and I am a single mother and so was looking forward to having this computer to start my business and do some online work, but I have nothing, I have no computer and a peach direct bill that says I have charged $1,047.00 dollars for a computer (that I never received.)
As caution to everyone, if you recieve an offer from PEACH DIRECT burn it or tear it to shreds and throw it away. Seroiusly because if you don't you'll be another victim with no answers and no product. Please Please Please stay away from this crooked company don't give them any information about yourself. If you want a real computer try going to a legitimate well established place like Dell, or even Walmart don't go to PEACH DIRECT. DON'T GO TO PEACH DIRECT*
Zarnell
Lynn, Massachusetts
U.S.A.
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