I purchased Raz'r in Feb 06 from Cingular store at Washington Square Mall in Tigard, OR. I was told no insurance could be purchased for phone. I signed 2 yr contract with Cingular. Right away, I had intermittent problems with Raz'r earpiece going silent after putting phone back on loud after being on silent or vibe.
I finally got the phone replaced in January of 07 while still under warranty after many phone calls and passing the buck, "you're not the account holder etc; your phone is not under warranty after 30 days etc".in March 07 I noticed the same problem with the refurbished phone. I put up with the problem because it did not occur all of the time. Now the earpiece and keypad sound is silent and I cannot seem to reset it by volume controls, resetting, turning off and on etc.
I spent 5 hours on the phone with troubleshooting, warranty service and customer service and was told I must pay $175. For early contract termination fee or pay $154.00 for another refurbished phone with an additional two year contract, or pay out of pocket full price for a new phone of my choice.
I cannot get free upgrade until November 07 or cancel my contract until February 08, but must live with a defective phone which I can only hear if it is on speaker phone. I asked for any alternative which was cheaper than $175. And was told there is nothing they will do for me.
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