I purchased a-one year strategy & refurbished telephone from TracFone (www.tracfone.com). I've had an issue with my tracfone from day-one. It required in the evening I acquired it (4/9) until 4/27 to ultimately obtain the factor triggered. I attempted to port my verizon quantity, and obtained a brand new sim-card the 2nd eveningapproximately, but that didnot work since the number didnot interface. That did not bother me, so long as I acquired the telephone to function. I called customer support. The individual I spoke to requested for my sim-card #, the brand new sim-card I'd only obtained, and explained the sim-card would not work-in my region. She stated she'd deliver a brand new one. I waited 3 times and not obtained a brand new one. DO NOT LAY AND TELL ME YOU'RE SENDING A SIMCARD IF YOU'RE GOING TO DO NOTHING.
I called back and also the next person explained that my number did not interface which he'd need to deliver me a brand new sim-card to ensure that I'd possess a telephone number. Sim-card #3. On 4/24 it did come, I sprang it within the phone, went thru the service online, about the phone, and nothing happened again. I called back on two distinct events, was wandered thru a lot of signal-entering. After they got the telephone "triggered" they questioned easily had an airtime card to include, to that we offered them the amount. The normal closing solution is always to "delay 3-4 hours of course if it'snot operating then call-back." That we did. Over and over.
Within The morning hours of 4/27 the phone really was operating, and really had its own phone number, but out-of my 250 cards (wound up being 400 units complete with bonuses, each time I attempted to trigger the card it explained that significantly) I just had 120 units on my telephone. Which occurred accidentally by among the people attempting to assist me get my phone triggered, I joined a signal she read me and 120 units appear on my telephone.
And So I called back on 4/28 to locate why the rest of the moments were not obtained. The final moment I named tracfone was the worst. I named and were left with a guy who I hung-up on since I really couldnot determine what he was saying since his Language was so heavily accented. Not a problem, I really could cope with that.
Phoning back I got somebody I really could comprehend. I discussed that I didnot obtain my unique 400 minutes, but I'd 120 (which appeared to confuse her) and questioned why I didnot get the additional 380 minutes. She examined the airtime card and explained the card have been used on 4/12 (humorous... My telephone was not actually operating then!!!) which I'd applied my moments. I mentioned no, I really couldnot purchased my moments since I did not obtain the telephone to work until 4/27. Is another person applying my moments? She stated no, that I'd applied them. At this time I had been really upset. Lastly, during among the several "I have to talk to somebody, are you able to maintain" attacks, I questioned easily might keep in touch with her boss because she was not assisting me.
After fifteen minutesapproximately on-hold, he arrived about the point. I told him my issue and he explained the same, the phone-card have been triggered and also the moments have been utilized. I told him that I'dnot used them. I had been so mad that I subsequently informed him I needed a return authorization amount to return the damned point and obtain my cash back. He explained he'd need to keep in touch with his boss. I inquired easily might keep in touch with his boss. He explained certain, I would like to get her, and that I invested another fifteen minutes on store to truly have the same guy return on!
He then said he'd try to get me my moments. No-return authorization number. He fiddled with issues, I joined rules, so when nothing worked, he lied in my experience and explained the program was along, he could not provide me my moments today, and also to call-back tomorrow. WHAT?!! Tracfoneis assistance slogan should be "call-back tomorrow so perhaps you might overlook the entire darn thing since the labyrinth of customer-service is really irritating clients prefer to forget they lost their cash than maintain coping with customer care."
So he wound up LAYING IN MY EXPERIENCE since after I got bitchy with him, due to the fact I'd at that time invested over an hour or so about the telephone with client non-support, he fiddled around even more and wound up informing me LASTLY HE SENT THE REST OF THE 380 MOMENTS which I ought to obtain them briefly. I've waited. I'm still waiting. Nevertheless 380 units lacking.
In the end of those several telephone calls and hours about the telephone I've nevertheless not obtained the initial 400 moments that I TAKEN CARE OF!!!
Today, while attempting to assist myself and heading thru the directions online (that are a heck of the much more useful than anybody I Have talked to thru customer care) abruptly I obtained a text that claims "0 models and 380 benefit units included. Please change telephone on / off. Time: 7:38pm 4/30/07" I actually donot understand if my telephone was not set properly and that I only today got this concept or whether it's been there all of the time. But I Have since switched the telephone on and off, on and off, and nothing. NOTHING!
The worst part about that entire experience (worse compared to lying) is the fact that you simply have one freaking telephone number to that you usually get people who cannot help, follow that damned software that will be really frustrating since should you get somebody off their software they have no idea exactly what the heck they are performing, and also to which English isn't their first-language, that we might believe could be necessary to supplying useful customer care. Separate up the telephone point and focus people, then perhaps SOMEBODY might understand how to repair the problem
I've previously submitted a study using the BBB. I am only receiving this available to as numerous websites as you can.
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