Paid up front for 2 phones and bluetooth headsets. Company offered 2 rebates on each, a customer loyalty rebate of $95 and wireless device rebate of $75... Each to be sent 150 days and 120 days after activation consecutively. I had switched my billing from cingular to combined billing by at&t. There were billing errors for which i was told not to pay on my landland/internet portion and was credited on the following month. I was denied my rebates because the copy of the bill i sent showed a past due amount. I then submitted the following month's bill to show it was credited. I was denied also because they said it was sent it late. It was not... I mailed it the day after i received the statement that was required. They said they never received one of my rebates. I sent it in 2 more times (all 4 rebates) to the original address and the new address given by customer service and was still denied. They will not talk to me anymore.
0 comments