A week or so before our contract ended (January 4), my husband called Sprint to cancel our service at the end of our last contractual billing cycle.
We signed up for Vonage, and they contacted Sprint to port our telephone number. After 3 days, Vonage contacted us and told us that there was an issue with Sprint's porting our number, and to contact them to clear it up.
My husband called Sprint again, and the representative told him that the porting wasn't working for some fluke. He said no problem, just to cancel the porting and we would just get a new number, no big deal.
The representative was agreeable and when my husband asked her if the phone was still going to be cancelled when our contract was up, now 2 days away, on the 4th of January, she said yes.
On January 4th, we checked our phones and sure enough, our service had been disconnected.
On February 1st or so, we got another bill for the month. My husband called back and said we had gotten a bill for the month of January, although we were to be canceled on the 4th of January. They apologized and told us to ignore the bill, that something must have not gone through correctly, put some notes to that effect in our account (or so they said), and sent us on our way.
THe same thing happened on March 1st and again on April 1st. Each time, we called, and got the same "we'll put notes in your account, don't worry about it, we don't know why you're still getting billed because your service has been off since January 4th."
So, now, a year later, we are trying to buy our first house. Our lender pulled our credit reports, and Sprint is on there for $348 or so. Confused, my husband called them and stated that because our service was shut off on January 4th, at the end of our contract, we were all caught up in payments, and we should NOT owe them anything.
Obviously, he got the normal runaround just explaining the bill to him like he was an idiot, and not actually addressing the fact that they had been charging us for months after our service was canceled. Transferred to 4 different departments, LAUGHED at (one gentleman even offered to let him talk to his "supervisor", which was the guy that my husband could overhear LAUGHING in the background, and replied, "I don't know, is your supervisor the 19 year old douchebag standing right behind you listening in and laughing?" He lost his cool a little.
The final explanation, after taking all the necessary steps, is that because our service was stuck in the "porting" stage, it stayed on the billing cycle. Although our phones were disconnected for 3 months, they kept charging us - I don't know WHAT they were charging us for, because we obviously didn't even HAVE cell phone service with them.
So, obviously, even according to their own explanations, it was just a fluke on their part. It should have been no big deal, and they SHOULD have just said "Oh, we're sorry, we'll take these charges off right away!" But they didn't. They told us we HAVE to pay them simply due to the fact that they BILLED us, and there are NOT any notes in our account to the effect that we had been calling and disputing every bill we received after we'd canceled our service, and so therefore we had overshot our allotted 60 day disputed notices. Although we have the names and ID numbers of everyone we talked to, they would rather just assume that we are lying about it.
This is my tail of woe with Sprint. I don't know ANYONE who will do business with them.
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