I recently attempted to purchase a Toshiba Laptop from PriceMad.com. After accepting payment, I received word that they had sold the same laptop to someone else and my order was cancelled. I was upset, however they offered a brand new laptop that was priced higher for the same low price I was going to purchas the first laptop at. They assured me that the laptop would be brand new from the factory.
When the laptop arrived, the box was in perfect condition. When I opened the box however, the cables were all unpacked and scattered loosely in the box. The keyboard was warped and had numerous scratches, the CD/DVD player would not close and the monitor was operating at about half the brightness that it should have been. It was very clear this was not a new computer.
When I contacted the company and told them I would be returning the computer and informed them of the reasoning, they told that I would be responsible for shipping costs, citing their return policy and that "they were losing money on my deal".
I have no problem with their policy, except when they use it to punish me for their obvious negligence. I would highly recommend avoiding this company. They make promises that are clearly not true and then saddle you with the burden of paying for their negligence.
After paying the cost to ship the laptop back, (which included insurance), I checked the USPS website and confirmed that the package arrived and was signed for on Feb. 1. Unfortunately, I lost the postal receipt that had the tracking number.
On Feb. 3, I decided to go purchase a new laptop from a REPUTABLE company locally. When I arrived to make the purchase, my credit card was declined for lack of funds. I could not get in touch with anybody over the weekend, so on Feb. 5, I contacted PriceMad to inquire as to why my money had not been deposited back into my account.
The woman I spoke with (her name was Brook) was an absolute ^%$%&! She denied that the package ever arrived and told me that I was out of luck without providing her with the USPS tracking number.
On Feb. 6, I found the tracking receipt and called PriceMad again. I was very polite and asked if there were any updates. I made it sound like I had not yet been able to locate the receipt. Brook REFUSED to talk to me without the tracking number. Eventually, I said, "Oh wait, here it is". Brook informed me that I would have to wait until the 15th to receive my money. I was understandably upset and said, "What?!". I was then told not to get rude by Brook.
I truly believe this company had EVERY intention to keep my money and deny that they ever received their laptop back. It was not until they realized that I had proof it had arrived that they chose to turn honest.
This company is shady!
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