I had problems on Wednesday, Nov 15th while trying to make a purchase at this store. It took well over a half hour for them to complete the transaction. There was also confusion and miscommunication regarding how the item would be shipped. I was told 3 three different things about the shipping including, "I have no idea how it works." Because they had to reverse one transaction and do it over, I asked if my checking account would be debited twice, I was told "no."
Fool that I am, I beleived her, and mailed off a couple of bills when I got home. Now, there is money, that belongs to me, in my account that I cannot use for 2 to 7 days. I spent a long time trying to talk to a couple of managers, etc about the debit and the shipping. They spent a long time trying to prove I was wrong and bascially covering their butt, which I could try and understand because I am sure they are underpaid and don't care. I was very disappointed in the service.
Obviously they have training issues because the employees, even with over 3 years of working for the company do not know the answers and take care of complaints. I think it would be not worth the effort to call their corporate office, because they obviously are trained to try and make their customers look like the bad guy. While at work, when I mentioned my story to other co-workers, two of them told me that they have gone through the same thing with Best Buy. One of them at the same store I was at in Blaine. They have no complaints about the product, but the customer service is terrible.
Everyone is nice until you have a complaint, then they are trained to make you look like a liar.
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