Incident = I purchased a 42" plasma TV from HHGregg co last Nov. And it went out in July. I called customer service and it took 4 weeks for them to come out to tell me it had to go to the shop since it was a plasma, which they knew when I called it in. I even had to follow the repairmen back to his shop because he didn't have any help to unload it. It now has been 5 more weeks and they tell me the TV has been discontinued and all parts are on back order. They have no idea if and when they will be available. I went and visited the store manager at HH Gregg and he said he would check into possibly replacing the set or expediting the parts and he would call me back the next day personally. He didn't call someone else did and said they were sorry but since I didn't buy the extended warranty from them their wasn't anything they could do. I called Toshiba customer service 3 times and e-mailed them also and I was told that they have a contract with HH gregg co. And all warranty claims have to be handled through the store. I have a 12 month warranty from the manufacture and so far they haven't responded to my attempts to reach them.
Damage Resulting = I bought this product in good faith and I assumed a $1900.00 Tv did not need extra warranty to make it at least 12 mos. Between missed appointments, phone calls and visits to he store it has been a nightmare going on 11 weeks. I'm not sure if this will help, but I don't want to suurender this amount of cash to these large companies that could care less after they deposit our money.
Contact me = Y
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