On or about June 12th, I subscribed to the? Standard Cable? Package via phone with Comcast. Later that week, an installation guy came to install our cable service. When he entered our apartment, I noticed he had a digital receiver in his hand. I asked him what it was for and he answered,? You had ordered it.? I explained to him that I didn't want anything fancy, just the channels from 02-74, just like I had years ago. He explained that technology has changed and that in order to benefit from Standard Cable, I would need the digital receiver. So, I thought nothing more of it, just that I was technologically dumb.
When I received my first bill from Comcast, I noticed a charge for Standard Cable and Digital Plus. I immediately called Comcast and told them that I did not order the Digital Plus and that I wanted the service removed and a credit for the amount billed. The customer service agent,? Deon,? Told me that my account doesn't show that I am subscribed to Digital Plus. I then asked why I was being billed for it and why I have a digital receiver. Deon replied that he wasn't sure and that he would remove the charges from my bill and that I wouldn't be billed for it again.
WRONG! Next months bill came with the same charge. I again called Comcast and asked for Deon. I was told that there wasn't a Deon in that particular call center, so, I had to speak with? Kelly.? I explained the situation to her, including the last conversation I had with Comcast. She apologized like a robot (I'm sure they do it hundreds of times a day), and told me that once again she would remove the charges, look into the matter further and that it wouldn't happen again.
ANOTHER LIE! The third month's bill arrived with the same charges. I called Comcast a third time and demanded that I speak with the highest executive possible. I was transferred to? Debra? Who was very rude. I explained the issue for the third time, told her that I would like to cancel my cable service and my internet service. As soon as I said that, she said,? That she didn't have time for my call? And that? I would have to speak with a Comcast Billing Agent.? Before I could say anything, the line went mute and someone else answered the line.
At that point I was ready to blow my top. I hung up the phone and went for a walk to cool down. When I came back home, I again called Comcast, explained the situation for a fourth time to? Judy? And told her that I would like to cancel my cable service and my internet service. She asked that if she could? Guarantee that I would never be billed again for the Digital Plus, would I keep my service with Comcast? I agreed to those terms.
ANOTHER LIE! Fourth bill came with the charge for Digital Plus. This time, I typed a letter of complaint and sent it to Comcast, the Better Business Bureau and the Michigan Attorney Generals Office. On September 19th, I received a reply from Comcast stating that my? Cable account was not set up for any premium channels? And that? It may have caused confusion when trying to order those services.? Obviously, that wasn't my original complaint, so Comcast still hasn't any clue about my billing issue.
Last week I called to cancel my cable and internet service. The Comcast Agent told me that he would like to fix my issue and I explained to him that I am sick of trying month after month and that I would just like it canceled. He apologized for my trouble and transferred me to another Agent. The next agent was very persistent to know why I was cancelling my service and I told them that I am continually billed wrong for services I am not subscribed to. She looked up my account and again, it showed that I wasn't subscribed to the Digital Plus and that she would remove the charges.
I said,? Fine, remove the charges and cancel my account please.?
She replied,? That doesn't satisfy you sir?
I said,? No it doesn't. I hear that once a month, please cancel my services.?
She rudely quipped,? I need a reason for cancellation sir.?
I said,? I just gave you the reason, please cancel my service.?
She responds with,? And I fixed that issue with your account, you shouldn't have any trouble now.?
I said,? Cancel my service please.?
She started to say something, but I interrupted her,? Please cancel my service!? With stern demand. At that point, she told me to calm down or she would have to disconnect our call. ARE YOU KIDDING ME?! I told her that if she would do what she was told, that I wouldn't have to be so pissed off.
She explained that she had gone into my account and made a note about the billing issues and that the problem would be fixed before the next billing date. I told her that I wanted my services cancelled and I then I hung up.
Guess what? It's a week later and I still have internet and cable service. I'm not paying a single dime to them for any services provided to me. As far as I am concerned, they can come pick up their equipment because I am not wasting my gas dropping it off to them.
Jeremy
Wyoming, Michigan
U.S.A.
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