I worked with this company for about a month. When I started, I was told I was going to have four days of training - three in class and one in the store. These were talked about as "intensive mobile training", but turned out to be two days totaling about eight hours of class time, at least two hours of which were spent watching my trainer look online for funny videos to show us. During this training, we weren't told much about company operations as far as what all we had to do in the store. There was much in our workbooks that were skipped over or things we were told weren't important enough to go over in class.
When I finally did my first day in the kiosk, I wasn't shown or told much about anything. Even up to my last couple of days, there were situations where I was uninformed on things that lost me sales. I had sales stolen right from under me from managers and other higher-ups that would come into the kiosk.
When I quit, I was told my check would be ready for me that coming week, but I was never told I had to go to the corporate office to get it. My store was located in Boardman, OH, and the corporate office is in Greentree, PA. It's a good hour drive. I went for a week with no money because I was under the impression that I was to have my check at the store. When I finally got my check and tried to cash it, I was told it wasn't able to be cashed and I had to call my main office to have it cleared up. I tried calling the kiosk I worked in - no answer. I called the main office in San Diego, CA - no answer. I was told that it would be looked into, but I'm still sitting here with an uncashable check.
I was also very unhappy with our greeting rules. We had to bring customers over and use any technique possible to con them into buying a phone. I was very uncomfortable with this as were most of the customers. I know there were kiosks and stores that were made to stop their greeting because of complaints.
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