I had received a bill which should have been my last and final payment with T-Mobile as I was leaving the company for Verizon Wireless. I called a Representative (ID# XXXXXXXXX) and made my payment and asked NUMEROUS times if this was in fact the LAST charges on my account, there would be nothing else to follow (i.E. A termination fee, in the event I was in a contract) and she responded several times, No. I, knowing this would happen asked for some kind of re-assurance that this would be my final payment to T-Mobile, she offered me her Rep ID and told me if something were to happen to have the rep reference her ID in my "account notes" and it would be rectified. Ha.
I received another bill with the due date of 6/27/04 for $213.00, a cancellation fee and "service usage charges" - but however, I, according to the rep, 'owed nothing further, your account is now and will be in a zero balance." I didnt want to pay this bill as I have filed complaints with the FCC and now here with the BBB, I am being mistreated due to one of their mistakes. If I didnt make a payment to my account by July 16th I would be reported to credit agencys and collections as well.
Im being forced to pay for this bill though T-Mobile knows I am in the process of filing complaints outside their company because their supervisors were no help to me what so ever. I want to know a couple things: 1- Why am I paying for their mistake? 2- Why wasnt accurate notes kept in my account (hell they keep everything else there) to show I was told I didn't owe anything else. 3- Why did I have to ask for her Rep ID and it wasnt provided for me. I really wish I didnt have to pay this bill while im fighting it, just another reason why I left T-Mobile.
I would like to: 1- Not pay the full price of this cancallation fee and "service charges" what I was told I wouldn't have to pay. 2- Pay a reduced price, I did break the contract, I'm not disputing that, however I was told I wouldn't have to pay I already made a payment of $50 to hold my account for 2 weeks from going to a collections agency while I wait for my complaints to be processed.
Amount of credit/refund requested
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