In December I purchased an Machspeed 128mb MP3 player from eCost. The price was $49 with a $40 rebate. When I received the player I downloaded the rebate form and was surprised to see that the form stated that the rebate must be postmarked within 10 days of the "purchase." Not shipping date or delivery date. T
He form required that you enter the serial number but did not describe how to locate this number even though the form was specific for this particular MP3 player. The serial number is apparently one of four microscopic numbers on two paper labels under the battery. One of the numbers on my unit is almost completely hidden under the body of the player because the label was applied askew before the unit was assembled.
Although Machspeed requires customers to submit their rebate request within 10 days of purchase, they advise customers that they must wait 14 weeks before even asking if their rebate was ever received. This is very different from many reputable companies that advise you by email when they receive your request or at least allow you to determine, online, that the request has been received.
To me, one of the very worst aspects of this company is the holier than thou stance of the CEO, Bill &. See this:
There he says: "Mach Speed is an American owned and operated company based in Ada, Oklahoma. We pride ourselves on honesty and integrity as our core values as a company."
Give me a break. What more does anyone need to know than the company requires rebates to be submitted within 10 days of purchase yet their policies allow them to take up to 14 weeks to even respond to a request as to whether or not your rebate was even received by them.
I asked Mr. - to tell me what percentage of rebates they pay on sales of rebate products. He did not tell me. I'll bet he knows it is probably the biggest factor affecting his company's bottom line.
Dennis
Tucson
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