I origonally started to get phone service with this company in january. The service was supposed to use my dsl connection to run my phone also for a low rate. Like other companies that do the same thing.
They never informed me of the required letter of authorization (they called it) which is a generic paper to be signed to authorize your phone number to be ported over to the internet. After i waited a month i never heard anything from the so i called and subsequently found out about this letter.
At this point i was informed by the tech that i would need to start over with the porting process and wait another month.
They were supposed to reimburse my money, well they only reimbursed half. Another month goes by and again they never contact me and i finally call them to find out their system has had some problems big suprise there! And that they could not have my number ported again..
By the end of march i was done playing their game and they never contacted me if my number had been actually done or not.
I called the recently and had my account closed. All the time i was playing their waiting game i was being charged twenty five dollars per month for services not given.
I have yet to make a sucessful call with their service, but have been charged over one hundred dollars.
0 comments