A sales rep came to my door in July selling Dish Network. I signed a customer agreement that said I would be charged 36.99 a month for Dish Network, plus get 5.00 off per month for a year for Club Dish. The installation was one day late, so after I registered a complaint, they agreed to credit my account another 5.00 per month for a year, bringing my monthly total for a year to 26.99. Thus far, I have averaged a 50.00 per month bill for the past eight months.
I have been phoning Dish Network periodically to ask questions about my bill and never get a straight answer. Dish Network corportate in Pasadena keeps referring me to the retailer Dish One in Utah. Dish One in Utah says there's nothing they can do - it's an issue with my local retailer. However, they cannot tell me who my local retailer is or give me an address or phone number to contact. The only name I have on my contract is David Mitchell for a Portland office. As I said, he showed up at my door last July.
I specifically asked David if my charges would EVER go above 36.99 per month because I'd heard there were often hidden fees associated with satellite TV. He assured me that they would NOT increase above 36.99. This figure is written on the signed Customer Agreement.
I have received absolutely no help or apology for the misrepresentation from anybody at Dish Network or Dish One, other than one person named Jen who I spoke with at the Utah office on April 26, although she claimed there was nothing she could do to help me she did apologize.
If I could deal directly with the person David Mitchell who sold me the service then it might be easier to resolve this issue, but Dish One claims they have no record of him as an employee.
Meanwhile, I would like to be credited 120.00 for the extra 15.00 per month I have been paying the past 8 months, in addition to having my monthly bill properly adjusted to 36.99 effective immediately. Otherwise, I would like to cancel my service immediately with NO cancellation charge!
I am very displeased with the dishonesty of David Mitchell when he sold the service, and the extremely poor customer service I have received from Dish Network and Dish One in the past months trying to resolve this issue.
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