We purchased an X-Treme X 360 Scooter from Alpha Products AKA X-treme Scooter in Iowa. We are from West Bloomfield, MI and we purchased this scooter for our 9 year old daughter for her birthday. This was back in June. She road it twice before the battery died and it was been a battle ever since.
I have received 5 defective chargers and one of them were so badly scratched and dirty I had to just make a complaint about them sending me a used charger... I mean after you spend 200.00 you would want some service and respect not a damaged/used charger.
I also was shipped new starter switch and a controller (a bunch of wires that makes it all run) that I had to install myself and a tech (Bruce) told me I had to go to a store and buy a battery tester to make sure the battery was good. None of this has fixed my daughters scooter yet.
I don't have a lot of room to give you all my details about my situation with this company but this is the real digger here... When I would try to contact the "technical support number" there was NEVER an answer. I would call and call and call but I could never speak with a person so I always had to email for support and that was when I started relizing I was in for it!
And the time where the tech "BRUCE" called my house because I found an email address from Alpha's website and I made a huge complaint about my serive and she made Bruce call my home he treated me like I was a piece of dirt and how dare I bother him with my problems.
From June of 05 till now March of 06 I have never been so poorly treated buy a company and have received absolutely no customer service to where I have been online searching for an answer to get this company permenitly shut down!
I was wondering if this company has treated other people the same way and from the looks of it they have! This company should be stopped and put out of business. Words can't even describe my feelings towards this company and how they have treated me.
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