November 6
I placed my order and not long after got a call to confirm the order. The guy asked why did I pick that camera, it was a great camera. He proceed to rudely and aggressively try to get me to buy accessories.
I told him thanks anyway that I did not want a memory card. He told me the camera would only hold two pictures, I needed a memory card. I again said no thanks.
He asked why not. I told him that I was already spending enough on my son's gift. He said why was I being so cheap.
I tried to change the subject and asked him if the camera included the cds. He said, You worry about CD's but not about memory, your order is canceled. I thought he was kidding. I asked him if he was kidding. He said no.
He said I was rude because I did not want a memory card. I asked to talk to a supervisor. He said he was the supervisor. I asked his name. He said Scott. He then told me you think we need your ten dollars. I asked him what he was talking about. He said, Do you think we get 300 from this camera. We don't need your ten dollars.
I told him I was going to go to go to the BBB. He said he did not care. He said, Do you think they will believe that I said that to you?' He also said not to call him back and ask for him and I had one minute left and then he hung up on me.
I called the number given on the site. I talked to Tom, he said that he would handle it. I asked if the owner could call me back. He said he would have the owner call me. (Later he told me that was like asking Bill Gates to call me.)
I called back because Tom did not take my name down. He said he would take care of it and then said I could talk to someone else. He also said that they did not even have the camera in stock. Though the next day I received an email back from a guy that I had sent before the incident specifically stated the camera was in stock.
He transferred me to someone else. This was the man that had called me initially. He said this time his name was JJ, someone else later told me his name was Mohamed Jafar (who knows). He told me that if I called back I would always get him and that if I called back he would charge me a cancellation fee (though I had not canceled the order, he did).
I called again trying to talk to again get a supervisor. I got him again. I said that I had previously spoken to him and I wanted to speak to someone else. He said, Now you are in trouble. You know you are in trouble. He said this in a very threatening manner, to the point that I felt very threatened.
I called back and talked to someone (an operator, so he said). He said Just to let you know, I have had three other complaints about this guy. I would just leave my order cancelled if I were you. I asked if I could talk to the owner. He said he has no way of getting in touch with the owner.
He said that he would tell someone and have the guy fired. I asked for someone higher than him. He told me to call back tomorrow and talk to Cornelius. (I believe he was just pacifying me and a part of the scam).
I have now investigated this company on digital camera review sites. Hundreds of complaints. All nearly the same. It is amazing. They are a scam. They use the bait and switch.
If you do not buy the accessories, they cancel your order and then say they will bill you for the cancellation. They even yell at you, hang up, be so unbelieveably rude. I feel I was even threatened by this JJ guy.
Why are these guys able to exist as sellers? I understand that they go under different names, also. Please help us consumers out. These guys need to be stopped, they are arrogant, threatening and just downright horrible people.
Other merchants should be upset too. These guys are making people leary about making online purchases, giving their information to anyone, fearing the same experience. This is really a shame because we have some really great merchants out there, but how do we know who they are when these other guys are allowed to exist through various names.
Below is a copy of the email confirming the item was in stock..
Lol. Just as I thought. Thanks for that in writing.
Original Message
From: *
To: lori
Sent: Monday, November 07 5:21 PM
Subject: Re:
In stock
& lori wrote:
Is it in stock?
Original Message
From: *
To: lori
Sent: Monday, November 07 11:49 AM
Subject: Re:
Yes it does
& lori
Wrote:
I was wondering if this Canon A620 comes with the
bundle of software? Thanks..
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