We recieved a invoice on our SBC phone bill for $12.95 plus tax for an internet mail service which I did not sign up for and do not want. I called the 800 number, 1-800-736-7500, and they said they would credit my account.
A copy of the email is attached:
This email is regarding your call to our Customer Service Department today.
As per your request, your Email Discount Network account was promptly cancelled on 10/22 and a refund (s) were issued as follows:
$12.95 processed 10/22
For a total of $12.95.
Please be advised that we have processed your request and all refunds will be issued via your local telephone company (please allow 1 to 2 billing cycles for the credits to appear on your bill). You will receive no further charges (if there should be another charge due to the cut off of the billing cycle) Please contact us and we will promptly credit it as well.
We understand that you stated that you did not authorize to sign up for this service and for this reason we have promptly cancelled the service and refunded you in full without hesitation.
Please be advised, however, that before a consumer signs up for our services, all material terms of those services, including all costs, are fully disclosed. The consumer specifically confirms that he or she is at least eighteen (18) years of age and that he or she is, or has authorization from, the telephone line subscriber to bill charges to the telephone number that they have provided. We also require the consumer to provide information including: date of birth, mother's maiden name, a valid email address (where an order confirmation is sent within 24 to 48 hours of sign-up), and we capture the Computer's IP address for security and verification purposes.
We apologize for any inconvenience that this matter may have caused and hope that we have resolved the matter to your satisfaction. If you require further assistance, please feel free to contact us via phone or email.
Sincerely,
Customer Service Department
Email Discount Network
1-800-730-8199
[email protected]
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