Http://www.walmarI ordered Lighting McQueen 6V four wheeler for my grandson on walmart.com, as I was leaving GA heading out for a 6 hour drive to KY I stopped by my LOCAL Walmart to pick up my order, after waiting 20 or so minutes someone FINALLY showed up at the counter. She tries to pull up my order and says that the order is not there, NO explanation, just that it wasnt there, I told her that she needed to find someone that could explain to me why my order wasnt there, and that "It's just not here" a few miutes later a manager came out only to tell me that there is no record of my order. They told me that I needed to pull up the order on my email for proof of purchase. They then said they would call corporate to find out where my order was. Keep in mind that I have a 6 hour drive ahead of me, and this present was for my grandson's 1st birthday, they come back to tell me that my order is at a Walmart that I have NO idea of the location, needless to say by this point I am very upset, 1st: why would I place an order to a Walmart that I have no idea where it is, 2nd: the gift was for my grandsons 1st birthday, 3rd I had a very long drive ahead of me, 4th: The customer service was appalling they could have cared less about my situation. I asked to call corporate, the manager, acting manager, looks me in the face and spits out a number I told her that my phone was dead where they made me pull up my email and I needed to use the store phone, she looked at me as if I had 4 eyes. I begged them to help me and they would do NOTHING although they did in fact the item in the store, they said all i could do was repurchase the item in the store, and wait 3 days for the return of my online order, I do not have $60 to pay twice, I explained to them that i had a tank full of gas and enough money in my pocket to pay for gas to KY and back home, and to buy my grandbabies birthday cake, and that I didnt have $60 to buy the same item. They basically just stood there and looked at me. I went to the customer service counter and asked to call corporate, they did not hesitate to take me to the phone and then give me the number to dial. I live. 6 miles from the Chastain Meadows location and I will never return to that store, i realize that me as a person will not effect the overall $ amount of income coming into the store, but I will tell everyone that i know how bad the service is at this location. My order should have not been sent to the location that it was but I found the store thank to my friend I picked up the car and was on my way to see my grandson. My experience at the atual location that I picked up my order was great, the experience at the Chastain Meadows, Kennesaw, GA location was horriblet.com
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